Privacy policy.
We at Grundler Bikes respect your privacy and private life, but sometimes we need your Personal Data. In this privacy policy, we explain which data we use and how we save, protect and process these data. This privacy policy applies to the use of:
our website https://www.grundler.bike (the "Website"),
We comply with the General Data Protection Regulation (the "Relevant Legislation")
This policy is effective from January 1, 2024.
Are you under the age of sixteen?
If you are younger than sixteen years old, you cannot use our Website without the permission of your parents or legal guardian.
Personal Data
To offer our Website we process Personal Data and Non Personal Data. "Personal Data" means any information relating to an identified or identifiable natural person as defined in the Relevant Legislation. “Non- Personal Data” is information that is anonymous, aggregate, de-identified, or otherwise does not reveal your identity.
Lawful basis
We can collect and process your data at various moments, for example when you visit our Website, create an account via our Website for example for making a purchase or when you contact us. The lawful basis for our processing can be:
the necessity to carry out the agreement between you and us,
compliance with legal obligations,
your consent,
our legitimate interests or the legitimate interests of a third party,
a legal requirement to share Personal Data.
What data do we collect and process and how do we use your data?
When you use our Website, we need the following contact data. We need these data for your interactions with Grundler Bikes via digital/electronic tools such as e-mail or telephone; for example to process your order efficiently and correctly, for pre and post sale services, for the use of your account, to improve our services, for marketing purposes, and for any other business/commercial purposes:
Your name
Your address
Your residence
Your phone number
Your e-mail address
Your IP-address
Your payment details
Your shipping address
Your username and password
Your reference number
For some orders (for example, for our B2B partners) we also need:
Company name
Date of birth
IBAN number
We may also collect and process the following Non-Personal Data if you use our Website:
The type of your browser
The operating system that you use
The internet service provider
Website behaviour
Market research
We may ask you to participate in market research. In that case, we shall use your data for that market research. We use that statistical data pseudonymised for Grundler Bikes B.V. We do not sell, trade or share your answers with others or make them publicly available. In addition, your answers are not connected to your e-mail address.
Newsletter
Grundler Bikes B.V. offers newsletters. That way, you are fully informed of (discount)offers and other news. We use a double opt-in system to be sure of your permission. This means that you verify your permission for any new confirmation. We ask you for this verification via an e-mail that we send to the address you have given us. Every time we send you a newsletter you have the possibility to unsubscribe from the newsletter.
Security
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, Personal Data.
We use appropriate business systems and procedures to protect and safeguard the Personal Data you give us. We also use security procedures and technical and physical restrictions for accessing and using the Personal Data on our servers. Only authorized personnel are permitted to access Personal Data in the course of their work.
How long do we store your Personal Data?
We will not retain your Personal Data longer than is legally allowed, and only as long as is necessary to enable you to use our Platform, including maintaining the online user account if created), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All Personal Data we retain will be subject to this Privacy Policy.
Links
You may find advertising or other content on our Website that link to other websites. We do not control the content on these websites and are not responsible for the content or the privacy protection of these websites. We advise you to read the privacy policies of those websites.
Your rights under GDPR
You have the following rights:
You may request access to the Personal Data we process about you;
You may request us to correct, update, shield or delete your personal information in our records;
You may request a copy of the Personal Data we have processed about you. We can - on your request - send this copy to another party, so you don't have to send the Personal Data yourself;
You may file a complaint against processing your Personal Data;
You may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you are under the impression that we process your data unlawfully;
You may always withdraw your consent to process your Personal Data. In that case, we will no longer process your Personal Data for the purpose for which consent is necessary.
Should you have further questions regarding this privacy policy, please contact us via the information below.
Update to this notice
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Platform or through other means, such as e-mail. We encourage users to periodically review this notice for the latest information on our privacy practices.
After such notice, the use of our services by users in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.
Contact information
Grundler Bikes B.V.
De Entree 201
1101HG, Amsterdam
The Netherlands
Private Company with Limited Liability
KvK-number: 92357334