Frequently Asked Questions

Ordering & Payment

You can buy your bike through our website, directly from the seller after a test ride, or via a trusted third-party platform.
Yes! Free test rides for Grundler ONE are now available in Zurich. Select your preferred time slot a from the calendar here and we’ll come to you to show you the red bike.
You pay when you pick up your bike directly via Twint, or online by credit /debit card.

For the City of Zurich the delivery time is usually up to 3 business days. If you are located outside the city, you can arrange a convenient pick-up time at [email protected].
The delivery of the Grundler One e-bike is free of charge within the Netherlands. If you are based outside the Netherlands, but find the Grundler bike super cool, reach out at [email protected] and we will get you the best delivery deal possible.
For now, we are focusing on delivering within the City of Zurich. However, if you live somewhere else and are interested in ordering a bike from us, reach out at [email protected]
If you are based within the City of Zurich, your e-bike gets delivered directly to your home. It will arrive fully assembled and tested by a professional bike mechanic, so you can start riding immediately.
You can pick up your e-bike yourself from our storage facility in Zurich.

Upon delivery, your bike gets assembled by a professional bike mechanic and you don’t have to do anything yourself.

All you have to do is pump your tires and rinse your bike from time to time so that it looks shiny. Nothing else.
The Grundler e-bikes are designed for hassle-free maintenance. We are using parts that are widely accessible and known by most bike mechanics and shops. The e-bike can be repaired at the bike shop it was originally bought from or at any of our partnering bike shops. For more information and guidance on how to keep your e-bike happy, check out our FAQ page and the Support Center.
Most standard bike shops are equipped to handle maintenance and repairs for e-bikes, especially for common components like brakes and tires.
If you have a specific issue or question, feel free to reach out to us at [email protected] —we’re happy to help.

Yes. Your e-bike has a 2-year warranty on all parts and accessories, except for the parts that naturally wear off from all the adventures you'll have.
While we're currently pedaling hard to partner up with selected insurance providers for some exclusive deals just for you, we haven't crossed that finish line yet. In the meantime, feel free to pick an insurance partner that suits your style and needs. We'll keep you in the loop as soon as we have some exciting insurance updates. :)

If, for any reason, you change your mind before the e-bike is delivered to you, you can cancel the order and you will receive a full refund. You can find more information in the General Terms & Conditions.